Strengths
Best-in-Class
Working nationwide with jurisdictions large and small, we structure programs based on client recovery targets, the local statutory environment and public policy guidelines.
- Our fees are success-based therefore our collection program is a no-risk process.
- We offer an efficient, automated collection practice with a team of skilled collection professionals, researchers and attorneys
- Our skip tracing technology is best-in-its-class
- We handle all collection aspects beginning with the friendly reminder call up to postjudgment garnishment, levy and forfeiture.
- We deliver reports tailored to your needs
- We provide exceptional collection results
On-line, In-Compliance and On-target
Harris & Harris, Ltd. provides a highly efficient, fully automated collection practice with a team of skilled collection professionals, investigators and attorneys.
Staff members are extensively trained in telephone collection techniques. Aggressive payment pursuit is tempered by our customer non-alienation policy. Compliance policies and practices are under the direction of an Illinois licensed attorney.
Collection representatives are assigned to specific collection units where they are guided by management on the particulars of each client's business relative to dealing with their customers. All collection activity is scrutinized by management to ensure the highest collection productivity.
State-of-the-art Technology
Investing in the latest technology has allowed Harris & Harris to develop advanced programs built specifically around the needs of our clients. We are able to achieve exceptional recovery rates by taking advantage of the newest communication technologies integrated with our custom designed collection system.
Our telephone system, integrated with its servers, predictive dialers, interactive voice response system, and interactive messaging, provides unparalleled telephony capabilities. Our software and hardware is the most advanced available to our industry. These systems, combined with our dedicated information technology staff, have allowed Harris & Harris to set up and implement an outstanding call center.
Our firm’s state-of-the-art technology in computer systems and telephony has been designed and maintained by call center experts who are employees and high-level consultants. To complete this winning combination, our management infrastructure offers the most effective results possible while maintaining a high level of service to each customer.
Client Service
Our client services unit is committed to serving you with prompt answers to your questions, creative solutions to your problems, and up-to-the-minute information in the areas that concern you most...
- Our state-of-the-art system allows you to access receive or transmit information 24 hours a day
- You may place accounts by modem, computer tape, hard copy, E-mail, FTP, Internet transmission or through 3rd party facilitators such as London Bridge or RMS
- An acknowledgment of accounts is sent within hours of receipt.
- Client statements can be run weekly, semimonthly, or monthly
- Detailed batch tracked history analysis reporting is readily available
- Specialized client inventory reporting and collection statistics upon request
- On-demand reports can be custom programmed to fit your needs