A commitment to the healthcare marketplace, and serving your patients.
Harris & Harris, Ltd., is among the leading receivable recovery solution providers in the country, with a comprehensive business unit dedicated to the healthcare industry. Licensed across the country, Harris & Harris works with a multitude of provider issues and understands this rapidly changing and converging industry. We are known for our ethical collection approach and practices, and strict compliance with state and federal regulations.
Harris & Harris has three specialized healthcare divisions:
- Extended Business Office/Pre-Collect
- Commercial insurance resolution
- Primary and secondary contingency collections
Regardless of the task, we provide a professional approach, treating every patient with dignity and respect. This is made possible by creating an environment of total quality where the ultimate goal is to obtain the highest level of recoveries while preserving the goodwill of your patients.
As a testament to our total quality commitment, every telephone call is recorded. Team supervisors review these intermittently to provide feedback on collection practices and to help improve collection representative performance. We archive these recordings to use as a training device, or provide to clients when requested.
Our expertise extends to the following areas:
- Certified billers and coders
- Electronic insurance billing
- Understanding the needs of the hospital’s local community
- Working within the guidelines of each state’s Attorney General
- Customized client/patient web site for charity care, requesting a bill, or on-line payments
Harris & Harris, Ltd. is in full compliance with the Health Insurance Portability and Accountability Act (HIPAA) as well as the Fair Debt Collection Practices Act (FDCPA). We rigorously train our staff to follow the laws that regulate collection activities, and find positive ways to help patients resolve their debts.