Avaya IP & Touch Star
With a combined solution of a PBX telephone system and a predictive dialer platform, we provide an integrated and fully redundant solution for all of our call centers.
Telephony Capabilities:
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Client-Specific Dialing Campaigns
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Client-Specific Inbound Call Flows
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Toll free and Local Numbers, with ACD and Seamless Transfers
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Interactive and Auto Attendant Outbound Campaigns
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IVR System for Self-Help Payments
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Real-Time Reporting
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Call Recording
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Call Monitoring and Coaching
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Inbound and Outbound Call Accounting Tracking
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Real-Time Agent Level Displays