People, Processes & Performance
With over 40 years of experience, we know the Utility industry and we understand revenue cycle managment. By implementing proven processes, Harris & Harris can provide the highest level of performance to meet the needs of each of our clients and collect bad debt efficiently.
Maintaining Your Reputation
When we make telephone contact with a customer, we are not just collectors--we are communicators, ready to talk and ready to listen. Our dedicated and self-contained business unit willl help the customer resolve their Utility debt in a complaint-free manner. We concentrate our efforts on establishing a manageable schedule of payments for those with the ability to pay. If we determine the customer is experiencing extreme hardship, we look into partnering them with an aid organization in their area or establishing low monthly payment options. Our collection experts always make sure our client's outstanding repuation and relationship with the community is upheld.
We Work Smarter, Not Necessarily Harder
We tactfully implement our state-of-the-art technology and analytics to get better results. Our collection experts also use their unique skill set and training when collecting bad debt to improve cash flow.