Many times, customers have few or no utility choices based on a limited number of regional providers. This can lead to heightened sensitivity toward the utility provider, as there aren’t other competitors to keep prices and services in check. At Harris & Harris, we work with your customers to determine the most feasible schedule of payment while preserving the utility's reputation.
Harris & Harris has become a national leader in premier receivables solutions in the utility industry with a separate division dedicated to serving our utility clients. We have been working utility receivables since our inception in 1968 and recover gas, electric, and water utilities in both the commercial and residential segments.
Within our Active Accounts program, we provide a complete range of outsourcing solutions to supplement your internal resources and improve performance. Our Harris & Harris representatives access your internal database as necessary to expedite service and assistance. After this cycle, if the account has still not been collected, the account can be converted into other programs. Competitive fees are available on this type of inventory.
Harris & Harris has developed an arsenal of effective tools based on years of experience in working final bill accounts. Successful points of leverage that our third-party collection programs employ, with your consent, include:
Our utility collections department is tremendously successful, and a great deal of that effectiveness is attributed to both our collectors and management team. Our above-average utility recoveries reflect our experienced staff and very low turnover, and utility division management ability to continually shape innovative collection strategies.
Harris & Harris designs specialized customer care programs designed for to contact your customers at any step throughout the life of an account. From courtesy calling to specialized collection attempts, we partner with our clients to fill any needs they may have, either on a temporary or permanent basis.