H&H Implementation
Welcome Aboard!
The process of becoming a client is easy, quick, and reliable. Your dedicated implementation team will lead you through each step of the process, making sure you are comfortable and confident.
Our Implementation Team
The Harris & Harris team pilots the implementation of new client collection programs from the moment the contract is signed until the final client sign-off of satisfaction. The team functions as a liaison between the client and all internal departments. You’ll find us detail oriented and driven to succeed, fully able to balance the nuances of each individual client’s program with grace and skill.
Collaboration and Open Communication
We have launched hundreds of collection programs for clients and we are confident we can deliver a program that is personalized to your exact specifications. We have decades of experience implementing highly sophisticated, enterprise-level solutions, and will leverage our knowledge and experience to ensure a smooth program launch. By far, one of the most important predictors of a project’s success is open, ongoing dialogue, particularly during implementation.
Open channels of communications are essential to ensuring your needs are met. Our management team values close contact with our clients from contract negotiations, through every stage of implementation, and throughout the life of the contract.
We encourage our clients to pick up the phone or send an email at any time. We guarantee that each concern will be answered in a quick and efficient manner.
Developing, Testing & Quality Control
Your implementation team will stick to a formal project management process, which includes, but is not limited to:
- Assignment of a dedicated project manager
- Completion of business and system requirements
- Establishment of a project timeline with designated milestones and signoff
- Regular project meetings and project status reporting
- System design and development
- Configuration and documentation
- System and user testing
- Project transition plan
