Customer Collections FAQs

Florida Department of Transportation

For payments or assistance:
Ph: (877) 569-1519 
www.payharris.com

What if I never received an invoice?
Per Florida State Statute 320.02, it is the registered owner’s responsibility to update the Department of Highway Safety and Motor Vehicles with their permanent residence address within 20 days of any change. The notices were mailed to the legally registered address on record with the DHSMV at the time the toll was incurred.

What if I sold the vehicle?
When a vehicle is sold, the previous owner must surrender the license plate to remove it from circulation or transfer it to another vehicle they may purchase or own. If this was not done, the previous owner will be responsible for any unauthorized use of the license plate unless it is not a Florida state plate. Each state has its own requirement as far as surrendering versus keeping the license plate. For an out-of-state license plate, the out-of-state motor vehicle record must be submitted.

What if my license plate was stolen?
The owner of the vehicle is responsible for reporting to law enforcement that the license plate was stolen. A police report must be submitted. If the plate is unavailable to surrender, a Sworn Affidavit must have been sent to the  Department of Highway Safety and Motor Vehicles to have the plate cancelled.

What if I wasn’t driving the vehicle at the time of the toll violations?
By law, the registered owner is responsible for all tolls and fees, even if someone else uses that vehicle.

What if I have already paid this?
You will need to provide proof of payment. For check payments, please provide a copy of the cashed check, including both the front and back of the check. For credit card payments, please provide a copy of the credit card statement showing the payment transaction. 

Why did I receive a toll violation notice when I have a SunPass account?
If you have a SunPass account, you may have received a toll violation notice because the transponder was not mounted correctly. You should also review your SunPass account to ensure that your vehicle information, payment method, and personal information are correct and that your account has available funds. If you believe that you received a toll violation notice in error, you will need to provide copy of the SunPass statement showing that at the time of violations, the account had available funds and the license plate was listed on the account.